We are not able to provide phone support at this time. Instead we support our customers via our web-based documentation, our blogs and support articles, and this email-based support system. Members of our PRO service are also able to get support via our online chat system.
Unfortunately, adding phone support to our site would significantly increase the cost of our service so I don't expect us to add that capability anytime soon.
Our support team works very hard to provide users with help via email. If you have watched the ”Getting Started with StockCharts” video (the one on the “Members” page) and still have questions, please reply to this email message and let me know what they are so we can help.