policies:privacy

Privacy Statement

Simplified Version: StockCharts.com will never share your personal information with advertisers or spammers, period.

StockCharts.com, Inc. has created this privacy statement in order to demonstrate our commitment to our users' privacy. The following discloses the information gathering and dissemination practices for http:\\stockcharts.com including the following:

  1. What personally identifiable information StockCharts.com collects.
  2. What personally identifiable information third parties collect through this web site.
  3. What organization collects the information.
  4. How StockCharts.com uses the information.
  5. With whom StockCharts.com may share user information.
  6. What choices are available to users regarding collection, use and distribution of the information.
  7. What type of security procedures are in place to protect the loss, misuse or alteration of information under StockCharts.com's control.
  8. How users can correct any inaccuracies in the information.

If you have any questions or concerns regarding this privacy statement, please send them to privacy@stockcharts.com.

What personally identifiable information StockCharts.com collects

StockCharts.com, Inc. is the sole owner of the information collected on StockCharts.com. StockCharts.com, Inc. collects information from our users at several different points on our web site.

Registration

In order to access the membership areas of this web site, a user must first complete a registration form. During registration a user is required to give contact information including name and email address. We use this information to ensure account security and uniqueness and to contact a user in case a problem occurs. In addition, registered users must provide payment information (such as credit card number and expiration date). This information is used for billing purposes only. If we have trouble processing an order, the information is used to contact the user.

How StockCharts.com uses the information

Profile

A profile is stored information that is kept on individual users that details their viewing preferences and is then used for marketing purposes. StockCharts.com does not use stored user settings for marketing purposes. User settings (default chart settings, favorite lists, etc.) are kept solely for the purpose of customizing our paying users' visits. We do not share your profile with other third parties.

Cookies

A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close your browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following your browser's help file directions.

We use a persistent cookie to ensure that you only see our newsletter popup message once.

We use a session cookie to control access to our membership areas.

If you are a paid member and you have checked the “Log Me In Automatically” box on our home page, we store your user ID and password in persistent cookies so that you do not need to re-enter that information each time you visit the site.

We use a persistent cookie (among other things) to ensure that our public list voting feature is not abused.

If you reject the use of cookies, you will not be able to access the paid areas of StockCharts.com however you will still be able to use the free areas of the web site.

Some of our business partners use cookies on our site (for example, advertisers). However, we have no access to or control over these cookies.

Third Party Advertisers

The ads appearing on this web site are delivered to the users by Google AdSense, our web advertising partner. Information about the users' visit to this site, such as number of times they have viewed an ad (but not personal information like user name and password) is used to serve ads to users on this site. For more information about Google AdSense's privacy policy, click here.

This privacy statement covers the use of cookies by StockCharts.com only and does not cover the use of cookies by any other advertisers.

Log Files

Like most web sites, we use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers (ISP's), referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, to provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. IP addresses are not tied to personally identifiable information in our web server log files.

Clear GIFs

Clear gif's are tiny graphics with a unique identifier that are used to track the online movements of web users. StockCharts.com uses clear gif's to track general usage trends on our website. Only non-user-specific information (IP address, general geographic location, browser's user agent, etc.) is gathered via clear gif's.

Communications for StockCharts.com

Account Administration

We send all new members a welcoming email to verify their email address and password. Paying members will also receive a reminder email when their account is about to expire. Members who choose our monthly auto-renew feature will also receive an email message if their credit card is about to expire. We also send a final message to expired members just before their account is permanently erased. Users cannot opt-out of this type of messages, though they can deactivate their account.

"ChartWatchers" Newsletter

If a user wishes to subscribe to our newsletter, we ask for their email address. Out of respect for our users' privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections. We use a third-party service provider to distribute our newsletter. For more information, see the “Service Providers” section below.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is interrupted for a prolonged period we might send all users an email message. Users cannot opt-out of this type of messages, though they can deactivate their account.

Customer Service

In response to a user's direct inquiry, we will send email providing assistance with their account or their use of the web site.

With whom StockCharts.com may share user information

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.

Model disclosure: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.

Aggregate Information

We may share broadly aggregated demographic information with our partners and advertisers. An example of this kind of information is the number of pages served each day, week, or month. This information is not linked to personally identifiable information in any way.

Third Party Intermediaries

We use a credit card processing company to bill users for goods and services and an outside shipping company to ship orders. These companies do not retain, share, store, or use personally identifiable information for any secondary purpose.

Service Providers

Our newsletter mailings are distributed by Campaign Monitor via their createsend.com email service. Campaign Monitor is not allowed to use or redistribute any personally identifiable information from our site. For more on Campaign Monitor's privacy policy, click here.

Business Transistions

In the event StockCharts.com, Inc. goes through a business transition, such as a merger, an acquisition or a buy out, users' personal information will, in most instances, be part of the assets transferred. Personally identifiable information will be used in accordance with this privacy statement. For more information see our Notification of Changes section.

Opting Out

Newsletter subscribers who no longer wish to receive our newsletter mailings may opt-out by completing the form on this page or by replying to the mailing with the word “CANCEL” in the subject line. They can also opt-out by contacting support@stockcharts.com.

Paying members who no longer wish to receive optional mailings from us can opt-out using the form under the “Your Account” link on the Members home page. They can also opt-out by contacting support@stockcharts.com.

This web site contains links to other sites. Please be aware that we, StockCharts.com Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that they visit. This privacy statement applies solely to information collected by this web site.

Several of our partner sites use our charting capabilities. Those sites may contain messages saying “Copyright StockCharts.com” or “Powered By StockCharts.com”. Even if those messages are present, we do not control the privacy practices of those web sites.

Tell-a-Friend

This site contains links that allow users to send information to others via email messages. StockCharts.com does not store or use any email addresses entered into our “tell-a-friend” style links.

Public ChartLists

StockCharts.com allows paying members to share annotated charts and commentary with the rest of the Internet via our Public Chart List feature. Use of the Public Chart List feature is considered to be voluntary disclosure of personal information by you.

Our Public Chart List feature optionally allows Internet users to contact you via email by filling out a web-based form. Even if you enable this feature, your email address never appears on our web site. Your email address will only be provided to other Internet users if you respond directly to their messages.

Security

StockCharts.com takes every precaution to protect our users' private information. When users submit sensitive information via the web site, their information is protected both online and off-line.

StockCharts.com conforms to the PCI compliance guidelines for safe transmission of payment information. We use a third-party service called BrainTree Payments (a division of PayPal) to gather and protect payment information. Payment information (i.e., credit card numbers) are never sent or stored on our servers. Instead, they are transmitted directly to BrainTree.com. For more on BrainTree.com's payment protection process, please click here.

We also protect our user's sensitive personal information, specifically their user IDs, passwords, and contact information using industry standard SSL encryption. We also do everything in our power to protect user information off-line. All of our users' information is restricted in our offices. Only employees who need to see the information to perform their jobs are allowed access. The servers that store personally identifiable information are located in a secure environment in a locked facility. Regular backups of private information are keep under lock and key. All employees are briefed regularly on our privacy policy and practices.

Technical safeguards (including, but not limited to, dedicated firewall computers) are in place to minimize as much as possible the disclosure of sensitive and private user information.

Updating Personal Information

We provide a way for users to update their personally identifiable information on our web site. Newsletter subscribers can change their email address on this page. Paying members can update their information using the ”Your Account” link on the Member's homepage. Alternately, users can send email to support@stockcharts.com.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this web site and place a notice of such changes on our home page and other places we deem appropriate.

If we decide to start using users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our web site for 30 days.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please contact us using our web-based feedback form or by sending email to support@stockcharts.com.

StockCharts.com, Inc.
11241 Willows Road, Suite 320
Redmond, WA 98052
(425) 881-2606