Simplified Version: StockCharts.com will never share your personal information with advertisers or spammers, period.
StockCharts.com, Inc. has created this privacy statement in order to demonstrate our commitment to our users' privacy. The following discloses the information gathering and dissemination practices for http://stockcharts.com including the following:
If you have any questions or concerns regarding this privacy statement, please send them to firstname.lastname@example.org.
We recommend that users do NOT place important personal information such as account numbers and passwords on StockCharts.com. Like most online services, we cannot fully guarantee the safety and privacy of such information.
In addition, we strongly recommend that you do not re-use an existing password as the password for your StockCharts.com account.
StockCharts.com, Inc. is the sole owner of the information collected on StockCharts.com. We collect information from our users at several different places on our web site.
We do not collect personal information from free users of our website. However we require several key pieces of personal information from users that wish to subscribe to our free and paid services.
In order to access the membership areas of this web site, a user must first complete a registration form. During registration, a user is required to give contact information including name and email address. We use this information to ensure account security and uniqueness and to contact a user in case a problem occurs. In addition, registered users must provide payment information (such as credit card number and expiration date). This information is used for billing purposes only.
Note: Credit Card numbers are transmitted directly to our payment processor and never actually enters our systems.
A profile is stored information that is kept on individual users that details their viewing preferences and is then used for marketing purposes. StockCharts.com does not use stored user settings for marketing purposes. User settings (default chart settings, favorite lists, etc.) are kept solely for the purpose of customizing our paying users' visits. We do not share your profile with other third parties.
A cookie is a piece of data stored on the user's computer tied to information about the user. We use both session ID cookies and persistent cookies. For the session ID cookie, once you close your browser, the cookie simply terminates. A persistent cookie is a small text file stored on your hard drive for an extended period of time. Persistent cookies can be removed by following your browser's help file directions.
We use a persistent cookie to ensure that you only see our newsletter popup message once.
We use a session cookie to control access to our membership areas.
If you are a paid member and you have checked the “Log Me In Automatically” box on our home page, we store your user ID and password in persistent cookies so that you do not need to re-enter that information each time you visit the site.
We use a persistent cookie (among other things) to ensure that our public list voting feature is not abused.
Like most web sites, we use web server log files. Records in our log files include internet protocol (IP) addresses, browser types, internet service providers (ISP's), referring pages, exit pages, platform types, and date/time stamps. We use web server log files to administer the site, to provide broad traffic information for site planning purposes, and to ensure that our terms of service agreement is being adhered to. IP addresses are not tied to personally identifiable information in our web server log files.
Clear gif's are tiny graphics with a unique identifier that are used to track the online movements of web users. StockCharts.com uses clear gif's to track general usage trends on our website. Only non-user-specific information (IP address, general geographic location, browser's user agent, etc.) is gathered via clear gif's.
We send all new members a welcoming email to verify their email address and password. Paying members will also receive a reminder email when their account is about to expire. Members who choose our monthly auto-renew feature will also receive an email message if their credit card is about to expire. We also send a final message to expired members just before their account is permanently erased. Users cannot opt-out of this type of messages, though they can deactivate their account.
If a user wishes to subscribe to our newsletter, we ask for their email address. Out of respect for our users' privacy, we provide a way to opt-out of these communications. Please see the Choice and Opt-out sections. We use a third-party service provider to distribute our newsletter. For more information, see the “Service Providers” section below.
On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is interrupted for a prolonged period we might send all users an email message. Users cannot opt-out of this type of messages, though they can deactivate their account.
In response to a user's direct inquiry, we will send email providing assistance with their account or their use of the web site.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site.
Model disclosure: We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
We may share broadly aggregated demographic information with our partners and advertisers. An example of this kind of information is the number of pages served each day, week, or month. This information is not linked to personally identifiable information in any way.
We use a credit card processing company to bill users for goods and services and an outside shipping company to ship orders. These companies do not retain, share, store, or use personally identifiable information for any secondary purpose.
In the event StockCharts.com, Inc. goes through a business transition, such as a merger, an acquisition or a buy out, users' personal information will, in most instances, be part of the assets transferred. Personally identifiable information will be used in accordance with this privacy statement. For more information see our Notification of Changes section.
Newsletter subscribers who no longer wish to receive our newsletter mailings may opt-out by completing the form on this page or by replying to the mailing with the word “CANCEL” in the subject line. They can also opt-out by contacting email@example.com.
Paying members who no longer wish to receive optional mailings from us can opt-out using the unsubscribe link included at the bottom of the email. They can also opt-out by contacting firstname.lastname@example.org.
This web site contains links to other sites. Please be aware that we, StockCharts.com Inc., are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that they visit. This privacy statement applies solely to information collected by this web site.
Several of our partner sites use our charting capabilities. Those sites may contain messages saying “Copyright StockCharts.com” or “Powered By StockCharts.com”. Even if those messages are present, we do not control the privacy practices of those web sites.
This site contains links that allow users to send information to others via email messages. StockCharts.com does not store or use any email addresses entered into our “tell-a-friend” style links.
StockCharts.com allows paying members to share annotated charts and commentary with the rest of the Internet via our Public Chart List feature. Use of the Public Chart List feature is considered to be voluntary disclosure of personal information by you.
Our Public Chart List feature optionally allows Internet users to contact you via email by filling out a web-based form. Even if you enable this feature, your email address never appears on our web site. Your email address will only be provided to other Internet users if you respond directly to their messages.
StockCharts.com takes every precaution to protect our users' private information. When users submit sensitive information via the web site, their information is protected both online and off-line.
StockCharts.com conforms to the PCI compliance guidelines for safe transmission of payment information. We use a third-party service called BrainTree Payments (a division of PayPal) to gather and protect payment information. Payment information (i.e., credit card numbers) are never sent or stored on our servers. Instead, they are transmitted directly to BrainTree.com. For more on BrainTree.com's payment protection process, please click here.
Technical safeguards (including, but not limited to, dedicated firewall computers) are in place to minimize as much as possible the disclosure of sensitive and private user information.
We provide a way for users to update their personally identifiable information on our web site. Newsletter subscribers can change their email address on this page. Paying members can update their information using the ”Your Account” link on the Member's homepage. Alternately, users can send email to email@example.com.
If we decide to start using users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users via email and/or by posting a notice on our web site for 30 days.
11241 Willows Road, Suite 320
Redmond, WA 98052