Chip Anderson

August 2009

Chip Anderson

Yahoo Hates Us - Currently Rejecting our Mail to Yahoo Users

by Chip Anderson

Starting last Friday, for unexplained reasons, Yahoo.com's mail servers started rejecting all mail messages that we send to Yahoo email users.  I am trying everything I know to get the people at Yahoo to fix this problem but so far, no luck.  Unlike the great support people here at StockCharts, the Yahoo mail support folks are not responding to my pleas for assistance.  It is a very frustrating situation.  We are doing the same things we've always done with respect to sending mail message - this issue has popped up because of changes that Yahoo made. If you Read More 

Chip Anderson

Support Response Email Problem Fixed - Please Resend Recent Requests

by Chip Anderson

Today, to our shock and dismay, we discovered that because of a technical screw-up, for the past 10 days many of our responses to customer service requests have not been going out in email like they were supposed to.  Our customer service team was working hard (as always) answering everyone's support requests, but those answers weren't being sent out by the email server! Our sincere apologies to everyone who has sent us a support request anytime after August 9th.  We weren't deliberately ignoring you! As soon as we realized that emails weren't going out, we were able to find and Read More