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Just a quick update for people who have been following our struggles with the fiber circuit.
At this point, all site traffic is still going over the slower T3 circuits. In general, those circuits are working well but you will probably notice slowness around market open and market closing times.
Based on what we've learned so far, it appears that physical fiber connection is fine - it was not damaged like what occurred two weeks ago. The current culprit appears to be the brand new Cisco router that is used to connect our network to the fiber circuit. For some reason, that router is no longer responding to commands via any of its interfaces. For all intents and purposes, it is currently a very large, very expensive brick.
We are working with our ISP to get a replacement router from Cisco out here ASAP. Currently there is no ETA on when that will happen but we expect to have something here before the end of the week.
We have already come up with a plan for making things automatically failover to the T3 circuits once the fiber circuit is fixed. As soon as the new router arrives, we will install it and wait one full week to ensure that it works well. After that week is up, we will implement the automatic failover changes and move the site back onto the faster fiber circuit. I will be posting updates here as that process progresses.
UPDATE: The new Cisco router is expected to arrive late today (Thursday, Oct. 1st). As I mentioned above, we will need a week to install and test it.
10/03 UPDATE: The new router is here and installed. Our ISP will be working this week to configure it to support automatic failover. Once that work is done and tested, we will switch back to the faster fiber connection. The will probably not happen until Thursday at the earliest; a week from Monday may be a better estimate.
