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Today, I'm happy to publicly announce that StockCharts.com has signed and will support the "Company-Customer Pact" to the best of our abilities. This is another in a series of steps we are taking to improve our support for the people that use our website.
The Company-Customer Pact is a collection of 5 practical measures that companies and customers can take to improve "the adversarial tone that too often dominates the customer experience." Here's the pact in its entirety:
In many ways, these five points express goals that we will always be striving for. We may not always succeed, but by publicly supporting this pact, we are saying that we are always going to try.
We welcome any feedback that you may have about our commitment to customer service, the points in this pact, or our website in general. You can leave a comment below or send us a message directly.
